Shipping Policy

Last Updated: 22/10/2026

At VISHNU FAMILY WEAR PRIVATE LIMITED, we are committed to delivering your men’s and women’s fashion apparel products safely, securely, and efficiently. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when you purchase products through our website, https://vishnufamilywear.com/.

1. Shipping Coverage

We currently deliver products across India.

Orders are shipped to the delivery address provided by the customer during checkout. Customers are requested to provide complete and accurate shipping information to avoid delivery delays, failed delivery attempts, or additional shipping charges.

Please ensure that the following details are correct when placing your order:

  • Full Name

  • Complete Delivery Address

  • Landmark, if applicable

  • PIN Code

  • Mobile Number

  • Email Address

We cannot guarantee successful delivery if the shipping information provided is incomplete or incorrect.

2. Order Processing Time

All orders are generally processed within 1–2 business days after successful payment confirmation.

During peak periods, including festive seasons, promotional campaigns, and periods of high order volume, processing may take longer than usual. However, we will make every reasonable effort to process and ship your order as quickly as possible.

Please note the following:

  • Orders placed on Sundays or public holidays will generally be processed on the next working day.

  • Orders are subject to payment confirmation and product availability.

  • Processing times do not include the delivery period.

  • Once your order has been dispatched, tracking information will be shared through email.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

  • Any free shipping offers or promotional shipping discounts will be communicated on our website.

  • Additional charges may apply for certain delivery locations, where applicable and disclosed during checkout.

Customers are encouraged to review the shipping charges before confirming their orders.

4. Delivery Time

Our typical delivery timeframe is 3–7 business days after dispatch, depending on the delivery location and courier service availability.

Delivery times may vary depending on your location, transportation arrangements, and other operational factors.

Please note that delays may occur due to:

  • High demand during festive seasons or promotional periods.

  • Adverse weather conditions.

  • Courier partner or transportation delays.

  • Remote delivery locations.

  • Public holidays or government restrictions.

  • Natural disasters or other unforeseen circumstances.

We will make reasonable efforts to ensure timely delivery. However, delivery timelines are estimates and may vary due to circumstances beyond our reasonable control.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email to help you monitor your shipment and delivery progress.

Where tracking services are available, you can use the tracking details provided to check the status of your shipment.

Please allow some time for tracking information to become active after dispatch, as courier systems may take time to update shipment details.

If you do not receive tracking information or experience difficulty tracking your shipment, please contact our customer support team for assistance.

6. Packaging and Handling

We take reasonable care when packaging orders to help ensure that products reach customers in good condition.

Our apparel products are packed using suitable packaging materials to protect them during handling and transportation.

If you receive a package that appears damaged or tampered with, please document the condition of the package and contact our customer support team promptly.

7. Delivery Partners

We work with third-party courier and logistics partners to facilitate deliveries across India.

The courier partner may vary depending on:

  • Customer delivery location.

  • Courier service availability.

  • Transportation and delivery requirements.

  • Operational considerations.

Once an order has been handed over to the courier partner, shipment movement and delivery scheduling may depend on the courier’s operational processes.

8. Delayed or Failed Deliveries

Although we make every reasonable effort to deliver orders within the estimated timeframe, delays may occur due to high demand, weather conditions, transportation issues, or other unforeseen circumstances.

If your order is delayed beyond the expected delivery period, please contact our customer support team with your order number. We will assist you with tracking information and, where possible, coordinate with our delivery partner to investigate the delay.

9. Incorrect Address or Failed Delivery Attempts

Customers are responsible for providing accurate and complete delivery information when placing an order.

Delivery may be delayed or unsuccessful due to:

  • Incorrect or incomplete address details.

  • Incorrect mobile number or contact information.

  • Customer unavailability during delivery attempts.

  • Refusal to accept the shipment.

If an order is returned to us because of an incorrect address or unsuccessful delivery attempts, additional shipping charges may apply for re-dispatch, where applicable and communicated to the customer.

We encourage customers to verify their shipping details carefully before completing their purchase.

10. Lost or Damaged Shipments

If your package arrives damaged or tampered with, or if your shipment appears to have been lost in transit, please contact our customer support team as soon as possible.

For damaged or tampered packages, please notify us within 48 hours of receiving the order. For shipments that have not arrived, contact us as soon as the expected delivery date has passed.

To help us investigate the issue, please provide:

  • Order Number.

  • Photographs of the package and product, where applicable.

  • An unboxing video, if available.

  • Any relevant tracking information.

We will review the issue and coordinate with our logistics partner where necessary. Any applicable refund, return, or replacement will be handled in accordance with our Refund, Return & Cancellation Policy and applicable laws.

11. Contact Information

For shipping-related questions, delivery updates, tracking assistance, or other concerns, please contact us using the details below.

VISHNU FAMILY WEAR PRIVATE LIMITED

Website: https://vishnufamilywear.com/

Email: vishnuwear2026@gmail.com

Phone: +91 8810245194

Registered Address:

E-16, Third Floor, Jawahar Park,
Laxmi Nagar, New Delhi, Delhi, India – 110092.

We appreciate your trust in VISHNU FAMILY WEAR PRIVATE LIMITED and will make every reasonable effort to provide you with a smooth and reliable delivery experience.

Thank you for shopping with us.