Last Updated: 03/08/2026

Introduction

Your privacy is important to us at VISHNU FAMILY WEAR PRIVATE LIMITED. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, browse or purchase men’s and women’s fashion apparel, create an account, place an order, or use our services.

By accessing or using our website, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

This Privacy Policy has been prepared in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable laws and regulations of India.

1. Information We Collect

We may collect different types of personal information required to provide and improve our services.

Personal Information

  • Full Name
  • Email Address
  • Mobile Number
  • Shipping Address
  • Billing Address
  • Payment Information (processed securely through authorized payment partners)
  • Account Login Details
  • Order History
  • Product Preferences
  • Size and Style Preferences (where applicable)
  • Wishlist Information
  • Customer support communications
  • Information submitted through contact forms, promotional activities, surveys, or newsletter subscriptions

Automatically Collected Information

When you visit our website, we may automatically collect certain technical information, including:

  • IP Address
  • Browser Type and Version
  • Device Information
  • Operating System
  • Website Usage Data
  • Pages Visited
  • Time Spent on Website
  • Referral URLs
  • Cookies and Similar Tracking Technologies

2. Consent

By visiting our website, creating an account, placing an order, subscribing to updates, participating in promotional campaigns, or providing your personal information, you consent to the collection, processing, storage, and use of your information as described in this Privacy Policy.

Where required under applicable laws, we will obtain your explicit consent before processing your personal information for specific purposes.

You may withdraw your consent at any time by contacting us. Withdrawal of consent will not affect the legality of processing performed before the withdrawal.

3. How We Use Your Information

We use your personal information for the following purposes:

  • Processing and fulfilling your orders
  • Delivering men’s and women’s fashion products
  • Managing returns, refunds, and exchanges
  • Processing and verifying payments
  • Providing customer support services
  • Managing customer accounts
  • Sending order confirmations and delivery updates
  • Improving our website, products, and customer experience
  • Understanding customer preferences and shopping behavior
  • Providing personalized product recommendations
  • Sending promotional offers, discounts, and marketing communications where permitted
  • Preventing fraud, unauthorized transactions, and security risks
  • Maintaining website functionality and security
  • Complying with legal and regulatory requirements

4. Sharing of Personal Information

We respect your privacy and do not sell, rent, or trade your personal information.

We may share your information only with trusted third parties who assist us in operating our business, including:

  • Payment Gateway Providers

  • Banking and Financial Institutions

  • Courier and Delivery Partners

  • Logistics Service Providers

  • Website Hosting Providers

  • IT Service Providers

  • Customer Support Service Providers

  • Analytics and Marketing Partners

  • Government Authorities or Regulatory Bodies when required by law

All third-party service providers are required to maintain appropriate confidentiality and security standards.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Improve website performance and functionality
  • Remember user preferences
  • Maintain shopping cart information
  • Analyze website traffic and customer behavior
  • Improve shopping experience
  • Provide relevant offers and promotional content

You can control or disable cookies through your browser settings. However, disabling cookies may affect certain website features.

6. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your orders and provide services
  • Maintain customer support records
  • Maintain financial and transaction records
  • Fulfill legal and regulatory obligations
  • Resolve disputes
  • Enforce our terms and policies

Once information is no longer required, it will be securely deleted, anonymized, or disposed of according to applicable laws.

7. Your Rights

Subject to applicable laws, including the Digital Personal Data Protection Act, 2023, you may have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Withdraw consent for processing
  • Opt out of marketing communications
  • Request details about processing of your personal data
  • Raise concerns regarding misuse of your information

To exercise these rights, please contact us using the information provided below.

8. Data Security

We take appropriate security measures to protect your personal information from unauthorized access, misuse, disclosure, alteration, or destruction.

Our security practices include:

  • Secure payment processing
  • Restricted access to customer information
  • Protection of website infrastructure
  • Regular monitoring and security updates

Although we take reasonable measures to protect your information, no electronic transmission or storage system can guarantee complete security.

9. Children’s Privacy

Our website and services are intended for individuals who are 18 years of age or older.

We do not knowingly collect personal information from children below 18 years of age. If we discover that such information has been collected, we will take appropriate steps to delete it.

Parents or guardians may contact us if they believe a child has provided personal information.

10. Grievance Officer

In accordance with applicable laws, including the Digital Personal Data Protection Act, 2023, our Grievance Officer details are provided below:

Grievance Officer Name: Aditya
Company: VISHNU FAMILY WEAR PRIVATE LIMITED
Email: grievance@vishnufamilywear.com
Phone: +91 8810245194

Address:
E-16, Third Floor, Jawahar Park,
Laxmi Nagar, New Delhi, Delhi, India – 110092

We will make reasonable efforts to address privacy-related concerns within the applicable timelines.

11. International Data Transfers

If you access our website from outside India, your personal information may be transferred, stored, or processed in India or other locations where our service providers operate.

By using our website, you consent to such processing in accordance with applicable laws and this Privacy Policy.

12. Third-Party Services

Our website may contain links to third-party websites or use third-party services, including:

  • Payment gateways
  • Delivery partners
  • Analytics services
  • Social media platforms

We are not responsible for the privacy practices, security, or content of third-party services. We recommend reviewing their privacy policies before sharing your personal information.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time due to changes in our business operations, technology, or legal requirements.

Any changes will be published on this page with an updated “Last Updated” date.

Your continued use of our website after changes are published means you accept the revised Privacy Policy.

Contact Information

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

VISHNU FAMILY WEAR PRIVATE LIMITED

Email: vishnuwear2026@gmail.com
Phone: +91 8810245194

Registered Address:
E-16, Third Floor, Jawahar Park,
Laxmi Nagar, New Delhi, Delhi, India – 110092