Privacy Policy

Last Updated: 22/10/2026

Introduction

At VISHNU FAMILY WEAR PRIVATE LIMITED, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, purchase men’s and women’s fashion apparel, create an account, or contact us.

By accessing or using our website, you agree to the practices described in this Privacy Policy, subject to applicable laws and regulations in India.

1. Information We Collect

Personal Information

We collect personal information that you voluntarily provide when you make a purchase, create an account, or contact us. This information may include:

  • Full Name

  • Email Address

  • Mobile Number

  • Shipping Address

  • Billing Address

  • Payment Information, processed through authorized payment service providers

  • Account Login Details

  • Order History

  • Information provided through contact forms or customer support communications

Non-Personal Information

We may automatically collect certain non-personal and technical information when you browse our website, including:

  • Browser Type and Version

  • Operating System

  • Device Information

  • IP Address

  • Browsing Behavior and Website Usage Data

  • Pages Visited

  • Time Spent on Our Website

  • Referral URLs

We use this information to understand how visitors use our website and to improve its functionality, performance, and user experience.

2. How We Use Your Information

We use the information collected for the following purposes:

To Process Orders

We use your personal information to process payments, confirm purchases, fulfill orders, arrange deliveries, and provide order-related support.

To Communicate With You

We use your contact information to send order confirmations, shipping updates, delivery notifications, respond to inquiries, and provide customer support.

We may also send promotional emails, offers, and updates where you have opted in or where otherwise permitted by applicable law.

To Improve Our Services

We analyze website usage and non-personal information to understand customer preferences, improve website performance, enhance navigation, and provide a better shopping experience.

To Maintain Security

We may use information to detect and prevent fraudulent transactions, unauthorized access, misuse of our services, and other security risks.

To Comply With Legal Requirements

We may process and retain information when necessary to comply with applicable laws, regulations, accounting requirements, or lawful requests from authorized authorities.

3. Information Sharing

We respect your privacy and do not sell, rent, or trade your personal information.

Third-Party Service Providers

We may share relevant information with trusted third-party service providers who assist us in operating our business, including:

  • Payment Gateway Providers

  • Banking and Financial Institutions

  • Courier and Delivery Partners

  • Logistics Service Providers

  • Website Hosting and IT Service Providers

  • Customer Support Providers

  • Analytics and Marketing Service Providers

These service providers may access the information necessary to perform their services and are expected to handle it in accordance with appropriate confidentiality and security practices.

Legal Requirements

We may disclose your personal information when required by applicable law, regulation, court order, or lawful request from an authorized government or regulatory authority. We may also disclose information when reasonably necessary to protect our legal rights, customers, website, or business operations.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, loss, or destruction.

Our security practices may include secure payment processing through authorized payment partners, restricted access to customer information, website security measures, and regular monitoring and updates.

Although we take reasonable steps to protect your information, no method of electronic transmission or storage can guarantee absolute security.

5. Cookies and Website Usage

Our website may use cookies and similar technologies to improve functionality, remember preferences, maintain shopping cart information, and understand how visitors interact with our website.

You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features or functionality.

6. Your Rights

Subject to applicable laws, you may have the following rights regarding your personal information:

Access and Correction

You may request access to your personal information and ask us to correct inaccurate or incomplete details. Where available, you can update your account information directly through our website.

Deletion of Information

You may request the deletion of your personal information, subject to applicable legal, regulatory, accounting, and other legitimate retention requirements.

Opt-Out of Promotional Communications

You can opt out of receiving promotional emails by following the unsubscribe instructions included in those emails. You may also contact us to request that promotional communications stop.

Please note that you may continue to receive essential communications relating to your orders, transactions, account, or legal obligations.

Withdrawal of Consent

Where processing is based on your consent, you may withdraw that consent in accordance with applicable law. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

To exercise your rights or raise a privacy-related concern, please contact us using the details provided below.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, process orders, provide customer support, maintain transaction and accounting records, comply with applicable legal requirements, resolve disputes, and protect our legal rights.

When information is no longer required, we will take appropriate steps to delete, anonymize, or securely dispose of it in accordance with applicable laws.

8. Children’s Privacy

Our website and services are intended for individuals aged 18 years or older. We do not knowingly collect personal information from children below 18 years of age.

If we become aware that personal information has been collected from a child in circumstances that violate applicable law, we will take appropriate steps to address the matter.

Parents or legal guardians who believe that a child has provided personal information to us may contact us using the details below.

9. Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services, including payment gateways, delivery partners, analytics services, and social media platforms.

These third parties may have their own privacy policies and practices. We are not responsible for the privacy practices, security, or content of independent third-party websites. We encourage you to review their privacy policies before providing personal information.

10. International Data Transfers

Your personal information may be stored or processed in India or other locations where our service providers operate, subject to applicable laws and requirements.

Where personal information is transferred across borders, we will handle such transfers in accordance with applicable legal requirements.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology, or applicable legal requirements.

Any changes will be published on this page, and the revised date will be indicated at the top of the policy.

We encourage you to review this page periodically to stay informed about how we protect your personal information.

12. Grievance Officer

In accordance with applicable laws and regulations, you may contact our Grievance Officer regarding privacy-related concerns, requests, or complaints.

Grievance Officer Name: Aditya
Company: VISHNU FAMILY WEAR PRIVATE LIMITED
Email: grievance@vishnufamilywear.com
Phone: +91 8810245194

Address: E-16, Third Floor, Jawahar Park, Laxmi Nagar, New Delhi, Delhi, India – 110092

We will make reasonable efforts to review and address complaints and privacy-related requests within the applicable timelines.

13. Contact Information

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or need assistance regarding your personal information, please contact us.

VISHNU FAMILY WEAR PRIVATE LIMITED

Email: vishnuwear2026@gmail.com
Phone: +91 8810245194

Registered Address: E-16, Third Floor, Jawahar Park, Laxmi Nagar, New Delhi, Delhi, India – 110092