Refund, Return & Cancellation Policy

Last Updated: 22/10/2026

Thank you for shopping with VISHNU FAMILY WEAR PRIVATE LIMITED. We are committed to providing quality men’s and women’s fashion apparel and ensuring a smooth and reliable shopping experience.

This Refund, Return & Cancellation Policy explains the terms and conditions applicable to order cancellations, refunds, returns, and product replacements for purchases made through our website, https://vishnufamilywear.com/.

Please read this policy carefully before placing an order.

1. Order Cancellation Policy

Orders for physical products can be cancelled only before the item has been shipped.

Cancellation Before Shipment

Customers may request cancellation before their order is shipped. Once the cancellation is approved, the order will not be dispatched.

Cancellation After Shipment

Orders that have already been shipped cannot be cancelled. Customers with concerns regarding a shipped order may contact our customer support team for assistance in accordance with this policy.

2. Refund Policy — No-Refund Policy

VISHNU FAMILY WEAR PRIVATE LIMITED follows a strict no-refund policy for all products. Refunds are not ordinarily available once an order has been placed or a product has been purchased.

However, we may consider exceptions in the following circumstances:

  • Product Not Received: The product has not been received by the customer and is confirmed to be lost in transit.

  • Incorrect Product Delivered: The customer receives a product different from the item ordered.

  • Product Damaged During Shipping: The product arrives damaged during transportation.

Any exception will be reviewed by our customer support team, and a refund will be considered only where approved.

This policy does not limit any mandatory rights or remedies available to customers under applicable consumer protection laws.

3. Refund Process and Timeline

Where a refund is approved under the exceptions described in this policy, the amount will be credited to the original payment method used for the purchase.

Refund Processing Time

Approved refunds will generally be processed within 7–14 business days. The actual time taken for the amount to appear in your account may depend on the payment service provider, bank, or financial institution.

Customers may contact our support team if an approved refund has not been received within the expected timeframe.

4. Return Policy

We are committed to ensuring customer satisfaction and stand by the quality of our products. Returns are accepted only for products that are defective, damaged during shipping, or incorrect.

Eligibility for Return

A return request may be submitted under the following conditions:

  • The product received is defective or damaged.

  • The product delivered is different from the product ordered.

  • The return request is initiated within 24 hours of receiving the product.

  • The customer provides the order details and supporting photographs or other evidence when requested.

All return requests are subject to review and approval by our customer support team.

Non-Eligible Returns

Returns will generally not be accepted for:

  • Products that are not defective, damaged, or incorrectly delivered.

  • Products returned for a change of mind or personal preference.

  • Products for which the return request is submitted after the 24-hour window, subject to applicable legal rights.

  • Products that have been used, washed, altered, or damaged after delivery by the customer.

Nothing in this section overrides rights that customers may have under applicable law.

5. Return and Replacement Process

To request a return or replacement, please contact our customer support team using the contact details provided below.

Please provide the following information:

  • Order Number

  • Customer Name

  • Contact Information

  • Reason for Return or Replacement

  • Clear photographs of the product, where applicable

Our team will review the request and notify you of the next steps.

Replacement Timeline

If a return or replacement request is approved:

  • Replacement Initiation: The replacement process will generally be initiated within 2–3 business days after approval.

  • Replacement Delivery: Once the replacement is dispatched, delivery is expected within 4–7 business days.

These timelines are estimates and may vary depending on product availability, the delivery location, and courier operations.

If a replacement is unavailable, our customer support team will contact you to discuss the available resolution, subject to applicable law.

6. Important Notes on Delivery Timelines

Replacement and delivery timelines may be affected by circumstances beyond our reasonable control, including:

  • Delays caused by courier or transportation companies.

  • Adverse weather conditions.

  • Transportation or logistical disruptions.

  • Public holidays or operational delays.

  • Other unforeseen circumstances.

We will make reasonable efforts to assist customers and coordinate with delivery partners where necessary. However, we cannot guarantee delivery within a specific timeframe when delays result from external factors beyond our reasonable control.

7. Refund and Replacement Exceptions

All requests are reviewed individually based on the circumstances of the order and the information provided by the customer.

Where a refund or replacement request is rejected, our team may provide the reason for the decision.

Our no-refund policy does not exclude refunds, replacements, or other remedies that we are required to provide under applicable consumer protection laws.

8. Contact Us

For questions regarding order cancellations, refunds, returns, or replacements, please contact us using the details below.

VISHNU FAMILY WEAR PRIVATE LIMITED

Website: https://vishnufamilywear.com/

Email: vishnuwear2026@gmail.com

Phone: +91 8810245194

Registered Address:

E-16, Third Floor, Jawahar Park,
Laxmi Nagar, New Delhi, Delhi, India – 110092.

We aim to make the return and replacement process as straightforward as possible and appreciate your understanding and cooperation.

Thank you for shopping with VISHNU FAMILY WEAR PRIVATE LIMITED.