Last Updated: 02/08/2026

Thank you for shopping with VISHNU FAMILY WEAR PRIVATE LIMITED. We are committed to providing quality men’s and women’s fashion apparel along with a smooth and reliable shopping experience.

This Refund & Returns Policy explains the terms and conditions related to returns, exchanges, refunds, and order cancellations. Please read this policy carefully before placing an order on our website.

1. Eligibility for Returns

We accept return requests under the following conditions:

a. Damaged, Defective, or Incorrect Products

You may request a return or replacement if:

  • The product received is damaged or defective.
  • You receive an incorrect product, size, color, or item different from your order.
  • You notify us within 7 days of receiving the product.
  • You provide clear images and, wherever possible, an unboxing video to support your request.

b. Size Exchange

If the apparel size does not fit as expected, you may request a size exchange within 7 days of delivery, subject to the following conditions:

  • The requested size is available in stock.
  • The product is unused, unwashed, and in original condition.
  • Original tags, labels, and packaging are intact.

c. Non-Returnable Products

The following products are not eligible for return or refund:

  • Products that have been worn, washed, altered, or damaged after delivery.
  • Products returned without original tags, labels, packaging, or accessories.
  • Innerwear, socks, or hygiene-sensitive products unless received damaged or defective.
  • Gift cards, promotional products, or free items.
  • Clearance sale, final sale, or products specifically marked as non-returnable on the product page.

2. Return Conditions

To qualify for a return or exchange:

  • The product must be unused and unworn.
  • Original tags and labels must be attached.
  • The product must be returned in its original packaging.
  • All accessories, invoices, and complimentary items must be included.
  • The product must be free from stains, perfume smell, makeup marks, deodorant marks, pet hair, or any signs of usage.

All returned products are subject to quality inspection. Products that do not meet our return conditions may not be accepted.

3. Return Process

To initiate a return:

  1. Contact our customer support team through our website or email.

  2. Provide the following details:

  • Order Number
  • Customer Name
  • Reason for Return
  • Product images or videos (if applicable)

Our team will review your request within 24–48 business hours.

If your return request is approved:

  • We may arrange a pickup service where available, or
  • You may be required to ship the product to our return address.

Once we receive the returned product and it passes our quality inspection, we will process your refund or exchange.

4. Refund Process

After receiving and inspecting the returned product, eligible refunds will be processed to the original payment method used during purchase.

Estimated Refund Timeline

  • Online Payments: 3–7 Business Days
  • Credit/Debit Cards: Subject to bank processing timelines
  • UPI / Net Banking: Usually within 3–5 Business Days

Shipping charges are generally non-refundable except in cases where:

  • An incorrect product was delivered.
  • The product was received damaged or defective due to our mistake.

5. Exchange Policy

We provide exchanges in the following situations:

  • Incorrect size received.
  • Damaged or defective product received.
  • Wrong product delivered.

All exchanges are subject to product availability.

If the requested product or size is unavailable, customers may choose:

  • A refund (where applicable), or
  • Another available product with adjustment of price difference.

6. Order Cancellation

Orders can be cancelled before they are shipped.

Once an order has been dispatched, cancellation requests cannot be accepted. However, customers may request a return after delivery according to this policy.

Approved cancellations before shipment will receive a full refund through the original payment method.

7. Return Shipping

Return shipping responsibility depends on the reason for return.

Return shipping will be covered by us if:

  • The product received is damaged.
  • The product is defective.
  • The wrong product was delivered.

Return shipping may be paid by the customer if:

  • The customer selected the incorrect size.
  • The customer changes their preference.
  • The reason for return is not caused by our error.

8. Refund Exceptions

Refunds may be rejected in the following cases:

  • The returned product fails quality inspection.
  • The product has been used, washed, altered, or damaged.
  • Original tags, packaging, or accessories are missing.
  • The return request is submitted after the eligible return period.
  • The product is marked as non-returnable on the product page.

9. Contact Us

For any questions regarding returns, refunds, exchanges, or cancellations, please contact us:

VISHNU FAMILY WEAR PRIVATE LIMITED

Email: vishnuwear2026@gmail.com
Phone: +91 8810245194

Address:
E-16, Third Floor, Jawahar Park,
Laxmi Nagar, New Delhi, Delhi, India – 110092